Cookie Policy

1. Introduction

This Cookie Policy (“Policy”) explains how LUNEXA, a Proprietorship Firm registered under Udyam Registration, having its principal place of business at Ground Floor, Hiranya Complex, Bolwar, Puttur, Dakshina Kannada, Karnataka – 574201, owns and operates the platform lunexa.in (hereinafter collectively referred to as the “Platform”), uses cookies and similar tracking technologies when users access, browse, or interact with the Platform.

2. Purpose of this Policy

The purpose of this Policy is to provide clear, transparent, and comprehensive information regarding the collection, storage, use, and management of cookies and similar technologies, enabling users to make informed decisions regarding their privacy preferences.

3. Scope

This Policy applies to all visitors, users, customers, business partners, prospective clients, vendors, and any other individuals who access or use the Platform, irrespective of the device, operating system, browser, or geographical location from which the Platform is accessed.

4. Relationship with Privacy Policy

This Cookie Policy shall be read together with the Privacy Policy, Terms and Conditions, and any other applicable legal notices published on the Platform. In the event of any inconsistency, the Privacy Policy shall govern matters relating to the processing of personal data.

5. Meaning of Cookies

Cookies are small text files that are downloaded and stored on a user’s computer, smartphone, tablet, or other internet-enabled device when the user visits the Platform. Cookies enable the Platform to recognize the user’s device and retain certain information relating to browsing activity and preferences.

6. Similar Technologies

In addition to cookies, the Platform may utilize web beacons, tracking pixels, software development kits (SDKs), local storage, session storage, tags, scripts, log files, and other comparable technologies for improving functionality, security, analytics, and user experience.

7. Lawful Use of Cookies

LUNEXA implements cookies only for lawful, legitimate, and business-related purposes, including maintaining website functionality, enhancing performance, improving security, analyzing usage trends, personalizing content, delivering services efficiently, and complying with applicable legal and regulatory obligations.

8. User Consent

Where required by applicable law, cookies that are not strictly necessary for the operation of the Platform shall be placed on the user’s device only after obtaining the user’s valid consent through an appropriate cookie consent mechanism. Users may modify or withdraw such consent at any time.

9. No Sale of Personal Data Through Cookies

LUNEXA does not sell personal data collected through cookies. Information collected using cookies is processed only for legitimate business purposes, contractual performance, security, legal compliance, analytics, service improvement, and other purposes described in this Policy and the Privacy Policy.

10. Policy Updates

LUNEXA reserves the right to amend, modify, revise, or update this Cookie Policy at any time to reflect changes in technology, legal requirements, business operations, or industry practices. Continued use of the Platform following publication of the updated Policy shall constitute acknowledgment of the revised Policy to the extent permitted by applicable law.

11. Categories of Cookies

The Platform may use different categories of cookies depending on their purpose and functionality, including strictly necessary cookies, functional cookies, performance cookies, analytics cookies, preference cookies, security cookies, and other similar technologies that enhance the operation of the Platform.

12. Strictly Necessary Cookies

Strictly necessary cookies are essential for the proper functioning of the Platform and enable users to navigate the website, access secure areas, maintain login sessions, submit forms, and utilize core features. These cookies cannot ordinarily be disabled without adversely affecting the operation of the Platform.

13. Functional Cookies

Functional cookies allow the Platform to remember user preferences and customized settings, including language selection, regional preferences, display settings, previously entered information, and other personalization choices, thereby improving the overall user experience during future visits.

14. Performance Cookies

Performance cookies collect information regarding how visitors interact with the Platform, including pages visited, navigation patterns, loading times, and technical performance. Such information is generally aggregated and used solely to improve the efficiency, reliability, and usability of the Platform.

15. Analytics Cookies

Analytics cookies enable LUNEXA to understand user behaviour, visitor trends, website traffic, engagement metrics, and service performance. Information collected through analytics tools assists in evaluating and improving the quality, accessibility, functionality, and effectiveness of the Platform and its services.

16. Security Cookies

Security cookies are used to protect the Platform, its users, and its systems from unauthorized access, fraudulent activities, cyber threats, malicious attacks, abuse, and other security risks. These cookies help authenticate users, safeguard user accounts, and maintain the integrity and confidentiality of the Platform.

17. Third-Party Cookies

The Platform may permit trusted third-party service providers, including website hosting providers, analytics providers, payment service providers, cloud service providers, communication service providers, and other technology partners, to place cookies on the Platform solely for providing services on behalf of LUNEXA. Such third parties are contractually required to process information in accordance with applicable laws and their respective contractual obligations.

18. Cookie Duration

Cookies may remain on a user’s device either as session cookies, which are automatically deleted when the browser session ends, or as persistent cookies, which remain stored for a predetermined period or until manually deleted by the user, depending upon their purpose and applicable technical requirements.

19. Information Collected Through Cookies

Cookies may collect information such as browser type, operating system, device identifiers, IP address, approximate location, language preferences, date and time of access, pages viewed, referral sources, session duration, click patterns, and other technical information necessary for website administration, security, analytics, and service improvement. The Platform does not intentionally use cookies to collect sensitive personal data unless expressly required and permitted by applicable law.

20. Use of Cookie Information

Information collected through cookies may be used for maintaining Platform functionality, improving website performance, enhancing user experience, providing customer support, detecting technical issues, preventing fraud, measuring service effectiveness, generating statistical reports, complying with legal obligations, and supporting the legitimate business operations of LUNEXA.

I can continue with Paragraphs 21–30, covering cookie consent management, browser settings, withdrawal of consent, international data transfers, data security, children’s privacy, policy amendments, governing law, grievance officer, and contact information.

21. Cookie Consent Management

Where required by applicable law, users shall be provided with an appropriate cookie consent mechanism enabling them to accept, reject, or customize their cookie preferences. Users may modify or withdraw their consent at any time, without affecting the lawfulness of processing carried out prior to such withdrawal.

22. Browser Controls

Most web browsers permit users to control, restrict, block, or delete cookies through their browser settings. Users may also configure their browsers to notify them before cookies are placed on their devices. Disabling certain cookies may affect the availability, functionality, or performance of certain features of the Platform.

23. Withdrawal of Consent

Users who have previously consented to the use of non-essential cookies may withdraw such consent at any time by adjusting the cookie preference settings available on the Platform or through their browser settings. Withdrawal of consent shall not affect the legality of any processing undertaken before such withdrawal.

24. International Data Transfers

Where the services of third-party technology providers involve the processing or storage of cookie-related information outside India, LUNEXA shall take reasonable contractual, technical, and organizational measures to ensure that such transfers are carried out in accordance with applicable laws and provide an appropriate level of protection for user information.

25. Data Security

LUNEXA implements reasonable administrative, technical, physical, and organizational safeguards to protect information collected through cookies against unauthorized access, alteration, disclosure, loss, misuse, destruction, or other unlawful processing. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

26. Children’s Privacy

The Platform is not intended to knowingly collect information through cookies from children where such collection is prohibited under applicable law. If LUNEXA becomes aware that cookie-related information has been collected from a child in violation of applicable legal requirements, appropriate measures shall be taken to delete such information within a reasonable period.

27. Changes to this Cookie Policy

LUNEXA reserves the right to amend, revise, modify, or replace this Cookie Policy at any time to reflect changes in applicable laws, regulatory requirements, technological developments, business operations, or industry standards. The updated Policy shall become effective upon its publication on the Platform unless otherwise specified.

28. Governing Law and Jurisdiction

This Cookie Policy shall be governed by and construed in accordance with the laws of India. Any dispute arising out of or relating to this Policy shall be subject to the exclusive jurisdiction of the competent courts located at Puttur, Karnataka, unless otherwise required by applicable law.

29. Contact and Grievance

Any questions, concerns, requests, or complaints regarding this Cookie Policy, the use of cookies, or the processing of information collected through cookies may be addressed to LUNEXA through the contact details published on the Platform. LUNEXA shall endeavour to respond within a reasonable period in accordance with applicable legal requirements.

30. Acceptance of this Policy

By continuing to access or use the Platform after being presented with this Cookie Policy and any applicable cookie consent mechanism, users acknowledge that they have read, understood, and accepted the practices described herein, subject to their applicable cookie preferences and the requirements of governing law.

Intellectual Property Policy

1. Introduction

This Intellectual Property Policy (“Policy”) governs the ownership, protection, use, licensing, enforcement, and management of intellectual property rights relating to LUNEXA, a Proprietorship Firm registered under Udyam Registration, having its principal place of business at Ground Floor, Hiranya Complex, Bolwar, Puttur, Dakshina Kannada, Karnataka – 574201, which owns and operates the platform lunexa.in (hereinafter collectively referred to as the “Platform”).

2. Scope

This Policy applies to all visitors, users, customers, clients, vendors, consultants, business partners, employees, contractors, affiliates, and any other person who accesses or uses the Platform or engages with any services provided by LUNEXA.

3. Purpose

The purpose of this Policy is to protect the intellectual property rights of LUNEXA and third parties, establish clear rules governing the ownership and use of intellectual property, encourage lawful use of creative works, and prevent unauthorized copying, misuse, infringement, or exploitation of protected materials.

4. Recognition of Intellectual Property Rights

LUNEXA recognizes and respects the importance of intellectual property rights under applicable laws, including rights relating to trademarks, copyrights, patents, industrial designs, trade secrets, confidential information, domain names, databases, software, artistic works, literary works, and other proprietary rights recognized under applicable law.

5. Ownership of Platform Content

Unless expressly stated otherwise, all content available on the Platform, including text, graphics, logos, icons, illustrations, photographs, videos, audio recordings, layouts, software, source code, databases, website design, user interface elements, business processes, documentation, marketing materials, and other proprietary content shall be owned by or validly licensed to LUNEXA and shall be protected under applicable intellectual property laws.

6. Reservation of Rights

All intellectual property rights not expressly granted under this Policy remain exclusively reserved by LUNEXA or the respective lawful owner. Nothing contained on the Platform shall be interpreted as granting any license, assignment, transfer, or ownership interest by implication or otherwise.

7. Limited License

Subject to compliance with this Policy and the Terms and Conditions, LUNEXA grants users a limited, non-exclusive, non-transferable, revocable, and non-sublicensable license to access and use the Platform solely for lawful and authorized purposes.

8. Prohibited Use

Users shall not copy, reproduce, modify, publish, distribute, sell, sublicense, reverse engineer, decompile, translate, create derivative works from, exploit, scrape, frame, mirror, or otherwise use any intellectual property belonging to LUNEXA without obtaining prior written authorization.

9. Trademark Rights

All trademarks, service marks, logos, trade names, business names, slogans, domain names, brand identifiers, and other distinctive signs displayed on the Platform are the exclusive property of LUNEXA or their respective lawful owners. Unauthorized use of such marks is strictly prohibited and may result in legal action.

10. Copyright Protection

All original literary works, artistic works, software, photographs, catalogues, branding materials, website content, graphics, reports, presentations, documents, creative content, and other copyrightable materials published or created by LUNEXA are protected under applicable copyright laws and shall not be reproduced or exploited without prior written permission.

11. Client Intellectual Property

LUNEXA acknowledges that all trademarks, copyrights, patents, industrial designs, trade secrets, logos, brand names, creative works, confidential information, and other intellectual property provided by a client shall remain the exclusive property of such client unless otherwise agreed in writing. LUNEXA shall not claim ownership over any pre-existing intellectual property belonging to its clients.

12. Ownership of Deliverables

Unless otherwise expressly agreed in a separate written agreement, the ownership of deliverables prepared by LUNEXA shall be governed by the applicable service agreement, statement of work, invoice, or contractual arrangement. LUNEXA reserves all rights in its proprietary methodologies, templates, frameworks, processes, know-how, and pre-existing intellectual property used in creating such deliverables.

13. Assignment of Intellectual Property

Where intellectual property rights are intended to be assigned to a client, such assignment shall become effective only upon execution of a written assignment agreement and receipt of full payment of all applicable fees, costs, taxes, and expenses payable to LUNEXA.

14. Licence to Client Materials

The client grants LUNEXA a limited, non-exclusive, royalty-free, non-transferable licence to use the client’s trademarks, logos, photographs, business information, promotional materials, copyrighted content, and other intellectual property solely for the purpose of providing the requested services during the term of the engagement.

15. User-Generated Content

Any content, materials, comments, reviews, testimonials, suggestions, feedback, images, documents, or other information voluntarily submitted by users to the Platform shall remain subject to the user’s ownership rights. By submitting such content, the user grants LUNEXA a worldwide, non-exclusive, royalty-free licence to use, reproduce, publish, display, distribute, modify, and store such content solely for operating, improving, promoting, securing, and administering the Platform, subject to applicable law and the Privacy Policy.

16. Third-Party Intellectual Property

The Platform may contain trademarks, copyrighted works, software, images, logos, trade names, or other intellectual property belonging to third parties. Such intellectual property remains the exclusive property of its respective owners and may not be copied, reproduced, distributed, modified, or otherwise used without obtaining all necessary permissions from the respective rights holders.

17. Open-Source Software

Where the Platform incorporates or relies upon open-source software or publicly licensed components, such software shall remain subject to the terms and conditions of the applicable open-source licence. Nothing contained in this Policy shall restrict or modify the rights and obligations applicable under such licences.

18. Confidential Information

Users shall not access, disclose, copy, reproduce, distribute, exploit, or misuse any confidential information, proprietary business information, trade secrets, technical documentation, commercial strategies, pricing information, client data, software code, or other confidential materials belonging to LUNEXA or any third party except as expressly authorized in writing or required by applicable law.

19. Intellectual Property Infringement

LUNEXA maintains a zero-tolerance policy towards intellectual property infringement. Any person who knowingly infringes, misappropriates, copies, counterfeits, distributes, or otherwise violates the intellectual property rights of LUNEXA or any third party may be subject to suspension of services, termination of access, civil proceedings, criminal prosecution, injunctive relief, damages, and any other remedies available under applicable law.

20. Reporting Intellectual Property Violations

Any person who believes that their intellectual property rights have been infringed through the Platform may submit a written notice to LUNEXA containing sufficient details of the alleged infringement, proof of ownership, supporting evidence, and contact information. Upon receipt of a valid complaint, LUNEXA may investigate the matter and take such action as it considers appropriate, including removal of content, suspension of access, or any other lawful remedial measures.

21. Enforcement of Intellectual Property Rights

LUNEXA reserves the right to investigate any suspected infringement or unauthorized use of its intellectual property rights and to take appropriate legal, administrative, or technical measures to protect its proprietary rights. Such measures may include issuing cease-and-desist notices, suspending user accounts, removing infringing content, initiating civil or criminal proceedings, and seeking injunctive relief, damages, costs, and any other remedies available under applicable law.

22. User Indemnity

Users agree to indemnify, defend, and hold harmless LUNEXA, its proprietor, employees, consultants, affiliates, agents, licensors, and service providers from and against any claims, liabilities, losses, damages, penalties, costs, or expenses, including reasonable legal fees, arising out of or relating to the user’s infringement or alleged infringement of any intellectual property rights belonging to LUNEXA or any third party.

23. Repeat Infringers

LUNEXA reserves the right to suspend, restrict, or permanently terminate access to the Platform for users who repeatedly violate intellectual property rights or engage in unauthorized copying, reproduction, distribution, or other infringing activities. Such action shall be without prejudice to any other legal remedies available to LUNEXA.

24. No Implied Waiver

Failure or delay by LUNEXA to enforce any intellectual property right or any provision of this Policy shall not constitute a waiver of such right or provision. Any waiver shall be effective only if made expressly in writing by an authorized representative of LUNEXA.

25. Limitation of Liability

LUNEXA shall not be responsible for intellectual property disputes arising solely from materials, instructions, content, trademarks, logos, designs, or other information supplied by clients or third parties. The client represents that it possesses all necessary rights and permissions to provide such materials and shall be solely responsible for any claims arising therefrom.

26. Compliance with Applicable Laws

All users shall comply with the applicable intellectual property laws of India, including the Trade Marks Act, 1999, the Copyright Act, 1957, the Patents Act, 1970, the Designs Act, 2000, and any other applicable legislation, rules, regulations, judicial precedents, and governmental directions relating to intellectual property rights.

27. Governing Law and Jurisdiction

This Intellectual Property Policy shall be governed by and construed in accordance with the laws of India. Subject to applicable law, the courts located at Puttur/Mangaluru, Karnataka, shall have exclusive jurisdiction over any dispute arising out of or relating to this Policy or the intellectual property rights associated with the Platform.

28. Amendments to this Policy

LUNEXA reserves the right to amend, modify, revise, replace, or update this Intellectual Property Policy at any time to reflect changes in applicable laws, judicial decisions, regulatory requirements, technological developments, business practices, or operational requirements. Any revised Policy shall become effective upon publication on the Platform unless otherwise specified.

29. Contact and Grievance

Any questions, concerns, notices, or complaints relating to intellectual property rights, copyright infringement, trademark misuse, licensing, or this Policy may be submitted to LUNEXA through the contact details published on the Platform. LUNEXA shall review such communications and respond within a reasonable period in accordance with applicable legal requirements.

30. Acknowledgement

By accessing or using the Platform or availing any services offered by LUNEXA, users acknowledge that they have read, understood, and agreed to comply with this Intellectual Property Policy. Users further agree to respect the intellectual property rights of LUNEXA and third parties and acknowledge that any violation of this Policy may result in suspension of services, termination of access, and appropriate legal action.

Disclaimer Policy

1. Introduction

This Disclaimer Policy (“Policy”) governs the use of the website, platform, services, content, and information provided by LUNEXA, a Proprietorship Firm registered under Udyam Registration, having its principal place of business at Ground Floor, Hiranya Complex, Bolwar, Puttur, Dakshina Kannada, Karnataka – 574201, which owns and operates lunexa.in (hereinafter collectively referred to as the “Platform”).

2. Scope

This Policy applies to every visitor, user, customer, client, prospective client, business entity, startup, vendor, consultant, affiliate, and any other person who accesses, browses, or uses the Platform or any services provided by LUNEXA.

3. Acceptance

By accessing or using the Platform, users acknowledge that they have carefully read, understood, and agreed to be bound by this Disclaimer Policy, together with the Terms and Conditions, Privacy Policy, and other applicable policies published on the Platform.

4. General Information Only

The information, materials, articles, blogs, templates, guides, graphics, videos, branding resources, and other content made available on the Platform are provided solely for general informational and educational purposes. Such content shall not be construed as legal, financial, tax, accounting, regulatory, investment, or other professional advice.

5. No Professional Advice

Although LUNEXA provides professional branding, business development, trademark support, marketing, and related services, no content published on the Platform shall constitute legal advice or create a professional adviser-client relationship unless a separate written engagement has been accepted by LUNEXA.

6. No Guarantee of Results

LUNEXA does not represent, warrant, or guarantee that any branding strategy, trademark application, intellectual property filing, marketing campaign, e-commerce solution, catalogue design, product photography, visual branding exercise, or other service will achieve any particular commercial, legal, financial, or business outcome.

7. Government and Regulatory Decisions

Any application, filing, registration, certification, approval, objection, opposition, examination, or other matter processed by a government authority, statutory body, registrar, or regulatory agency remains entirely subject to the decision-making powers of such authority. LUNEXA shall not be responsible for delays, objections, refusals, cancellations, or other decisions made by governmental or regulatory authorities.

8. Accuracy of Information

While LUNEXA endeavours to keep the information published on the Platform accurate, complete, and up to date, no representation or warranty, express or implied, is made regarding the accuracy, completeness, reliability, suitability, or availability of any content. Users are encouraged to independently verify all information before relying upon it.

9. Client Responsibility

Users and clients are solely responsible for ensuring the accuracy, completeness, legality, authenticity, and timeliness of all information, documents, data, trademarks, designs, logos, photographs, specifications, and materials submitted to LUNEXA for the purpose of providing services.

10. Independent Decision-Making

All business, legal, commercial, financial, branding, intellectual property, marketing, and strategic decisions taken by users based upon information obtained from the Platform or services provided by LUNEXA shall remain the sole responsibility of the respective user. Users are advised to obtain independent professional advice wherever appropriate before making significant decisions.

11. Third-Party Websites

The Platform may contain links to third-party websites, applications, tools, or online resources solely for the convenience of users. LUNEXA does not own, control, endorse, monitor, or assume responsibility for the content, policies, security, availability, or practices of any third-party website or service, and users access such resources entirely at their own risk.

12. Third-Party Services

Certain services provided through the Platform may involve third-party vendors, payment gateways, cloud service providers, hosting providers, domain registrars, courier agencies, government authorities, or other external service providers. LUNEXA shall not be responsible for any act, omission, delay, error, interruption, negligence, or default attributable to such third parties.

13. Intellectual Property Disclaimer

All trademarks, logos, service marks, trade names, copyrights, designs, software, graphics, and other intellectual property displayed on the Platform belong to LUNEXA or their respective lawful owners. Any reference to third-party intellectual property is made solely for identification, informational, or lawful business purposes and shall not be interpreted as implying ownership, endorsement, sponsorship, or affiliation unless expressly stated.

14. Availability of the Platform

LUNEXA does not warrant that the Platform or any part thereof will be available continuously, uninterrupted, secure, error-free, or free from viruses, malware, technical failures, or other harmful components. Access to the Platform may be suspended, restricted, or interrupted for maintenance, upgrades, security measures, or reasons beyond the reasonable control of LUNEXA.

15.Technical Errors

LUNEXA shall not be liable for any loss, damage, delay, inconvenience, or disruption arising from software defects, hardware failures, internet outages, browser incompatibility, server downtime, telecommunications failures, cyber incidents, or any other technical issues affecting the use of the Platform or its services.

16. No Warranty

To the fullest extent permitted by applicable law, the Platform and all services, content, materials, and information are provided on an “as is” and “as available” basis without any representation, warranty, or guarantee of any kind, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, or uninterrupted availability.

 17. Limitation of Liability

To the maximum extent permitted by applicable law, LUNEXA shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of profits, revenue, goodwill, business opportunities, contracts, reputation, data, or anticipated savings arising out of or relating to the use of the Platform or the services provided by LUNEXA.

18. Force Majeure

LUNEXA shall not be responsible for any delay, interruption, suspension, failure, or inability to perform its obligations resulting from events beyond its reasonable control, including natural disasters, acts of God, fire, flood, earthquake, epidemic, pandemic, war, civil disturbance, governmental action, labour disputes, cyberattacks, or failures of utilities, telecommunications, or internet services.

19.User Responsibility

Users are solely responsible for evaluating the suitability, accuracy, completeness, legality, and relevance of the information, services, and recommendations available through the Platform. Users shall exercise their own independent judgment and, where appropriate, seek professional advice before acting upon any information obtained from the Platform.

20. No Waiver

The failure or delay by LUNEXA to enforce any provision of this Disclaimer Policy or to exercise any legal right or remedy shall not constitute a waiver of such provision, right, or remedy, nor shall it prevent LUNEXA from exercising the same at any subsequent time.

21. User Indemnity

Users agree to indemnify, defend, and hold harmless LUNEXA, its proprietor, employees, consultants, representatives, affiliates, licensors, service providers, and business partners from and against any claims, demands, actions, proceedings, liabilities, damages, losses, penalties, fines, costs, and expenses, including reasonable legal fees, arising out of or relating to the user’s access to or use of the Platform, breach of this Disclaimer Policy, violation of applicable law, or infringement of the rights of any third party.

22. Reliance on User Information

LUNEXA performs its services based on the information, documents, instructions, and representations provided by the client. LUNEXA shall not be responsible for any error, omission, delay, rejection, objection, financial loss, or legal consequence arising from inaccurate, incomplete, misleading, forged, outdated, or unauthorized information supplied by the client or any third party acting on the client’s behalf.

23. Regulatory Changes

Laws, rules, regulations, governmental policies, judicial decisions, administrative practices, and regulatory requirements may change from time to time. LUNEXA does not guarantee that the information available on the Platform will always reflect the latest legal or regulatory developments, and users should independently verify applicable legal requirements before relying upon such information.

24. Entire Disclaimer

This Disclaimer Policy shall be read together with the Terms and Conditions, Privacy Policy, Cookie Policy, Refund and Cancellation Policy, Payment Terms and Billing Policy, Intellectual Property Policy, and any other applicable policies published on the Platform. Together, these documents constitute the complete understanding regarding the matters addressed herein, unless otherwise agreed in writing.

25. Severability

If any provision of this Disclaimer Policy is held to be invalid, illegal, unenforceable, or contrary to applicable law by a court or competent authority, such provision shall be deemed severable and shall not affect the validity, legality, or enforceability of the remaining provisions, which shall continue in full force and effect.

26. Governing Law

This Disclaimer Policy shall be governed by and construed in accordance with the laws of India. All rights, obligations, and legal relationships arising under or in connection with this Policy shall be interpreted in accordance with the applicable laws in force in India.

27. Jurisdiction

Subject to applicable law, any dispute, claim, or proceeding arising out of or relating to this Disclaimer Policy, the Platform, or the services provided by LUNEXA shall be subject to the exclusive jurisdiction of the competent courts located at Puttur, Karnataka.

28. Amendments to this Policy

LUNEXA reserves the right to amend, revise, modify, replace, or update this Disclaimer Policy at any time to reflect changes in applicable laws, judicial precedents, regulatory requirements, business practices, technological developments, or operational requirements. The revised Policy shall become effective upon its publication on the Platform unless otherwise specified.

29. Contact and Grievance

Any questions, concerns, requests, notices, or complaints relating to this Disclaimer Policy or the use of the Platform may be submitted to LUNEXA through the contact details published on the Platform. LUNEXA shall endeavour to review and respond to such communications within a reasonable period in accordance with applicable legal requirements.

30. Acknowledgement

By accessing, browsing, registering on, or using the Platform, or by availing any services offered by LUNEXA, users acknowledge that they have carefully read, understood, and agreed to be legally bound by this Disclaimer Policy. Users further acknowledge that continued use of the Platform constitutes their ongoing acceptance of this Policy as amended from time to time.

Professional Services Disclaimer

1. Introduction

This Professional Services Disclaimer (“Disclaimer”) governs the provision and use of professional services offered by LUNEXA, a Proprietorship Firm registered under Udyam Registration, having its principal place of business at Ground Floor, Hiranya Complex, Bolwar, Puttur, Dakshina Kannada, Karnataka – 574201, which owns and operates lunexa.in (hereinafter collectively referred to as the “Platform”).

2. Scope

This Disclaimer applies to all visitors, users, customers, clients, startups, entrepreneurs, business entities, organizations, and any other persons who access the Platform or engage LUNEXA for any professional, advisory, branding, marketing, intellectual property, business development, or related services.

3. Acceptance

By accessing the Platform, requesting a quotation, booking a consultation, purchasing any service, or otherwise engaging with LUNEXA, the user acknowledges that they have read, understood, and agreed to this Professional Services Disclaimer.

4. Nature of Professional Services

LUNEXA provides professional services relating to brand consulting, brand registration, trademark support, brand strategy, marketing strategy, e-commerce development, catalogue design, product photography, visual branding, startup branding solutions, and other related branding, marketing, and business development services. These services are rendered using professional skill, experience, and reasonable care based on the information available at the time of engagement.

5. No Legal Representation

Unless expressly agreed through a separate written engagement, nothing contained on the Platform or in any communication from LUNEXA shall be interpreted as creating an advocate-client relationship, attorney-client relationship, or any other legally recognized professional representation requiring statutory enrolment or authorization.

6. Information and Guidance

Any information, recommendations, reports, presentations, opinions, templates, branding suggestions, or strategic guidance provided by LUNEXA are intended to assist clients in making informed business decisions and shall not be construed as guarantees of legal compliance, commercial success, financial gain, regulatory approval, or market acceptance.

7. No Guarantee of Outcomes

LUNEXA does not warrant or guarantee that any branding strategy, trademark application, marketing campaign, e-commerce project, design concept, catalogue, product photography, business plan, or any other professional service will result in registration, approval, increased revenue, customer acquisition, market leadership, investment, or any other particular outcome.

8. Decisions of Authorities

Where services involve applications before government departments, statutory authorities, trademark registries, intellectual property offices, regulatory agencies, or other competent authorities, all decisions remain solely within the discretion of such authorities. LUNEXA shall not be responsible for objections, refusals, oppositions, delays, cancellations, or other decisions made by those authorities.

9. Client Responsibility

Clients are solely responsible for providing accurate, complete, lawful, authentic, and up-to-date information, documents, specifications, trademarks, logos, creative materials, and instructions necessary for the performance of services. LUNEXA shall be entitled to rely upon the information provided by the client unless there is an obvious reason to believe it is inaccurate or unlawful.

10. Independent Business Decisions

All commercial, legal, branding, marketing, financial, operational, and strategic decisions made by clients based upon the services or recommendations provided by LUNEXA shall remain the independent responsibility of the client. Clients are encouraged to obtain additional professional advice wherever appropriate before implementing significant business decisions.

11. Third-Party Services

Certain professional services may require the involvement of third-party vendors, government authorities, trademark registries, domain registrars, payment gateways, cloud service providers, photographers, printers, courier agencies, or other external service providers. LUNEXA shall not be liable for any delay, interruption, rejection, error, omission, or failure attributable to such third parties.

12. Client Approvals

Where any deliverable, design, strategy, document, application, creative work, or other professional output requires the client’s review or approval, the client shall carefully examine such deliverable before granting approval. LUNEXA shall not be responsible for any consequences arising from client-approved content, designs, specifications, or instructions.

13. Intellectual Property Created During Services

Unless otherwise agreed in writing, the ownership, assignment, licensing, and use of intellectual property created during the provision of services shall be governed by the applicable service agreement, Intellectual Property Policy, and the relevant provisions of applicable law.

14. Confidential Information

LUNEXA shall use reasonable efforts to maintain the confidentiality of client information received during the course of providing professional services. However, LUNEXA may disclose such information where required by law, court order, governmental authority, regulatory obligation, or with the prior consent of the client.

15. Time Estimates

Any timelines, project schedules, delivery dates, estimated completion periods, or turnaround times communicated by LUNEXA are provided in good faith for planning purposes only. Actual completion may vary depending upon the scope of work, client cooperation, third-party involvement, regulatory processes, and circumstances beyond the reasonable control of LUNEXA.

16. No Warranty

Professional services are provided on a reasonable skill and care basis. Except to the extent expressly required by applicable law or agreed in writing, LUNEXA disclaims all express, implied, statutory, or other warranties, including warranties relating to merchantability, fitness for a particular purpose, uninterrupted service, accuracy, completeness, or guaranteed commercial results.

17. Limitation of Professional Services

The services provided by LUNEXA are limited to the scope expressly agreed between the parties. Any additional work, revisions, consultations, regulatory filings, legal proceedings, advisory services, or project modifications outside the agreed scope may require a separate agreement and additional professional fees.

18. Force Majeure

LUNEXA shall not be liable for any delay, interruption, suspension, or inability to perform professional services due to events beyond its reasonable control, including natural disasters, acts of God, fire, flood, epidemic, pandemic, war, civil unrest, governmental restrictions, cyber incidents, power failures, internet outages, labour disputes, or failures of third-party service providers.

19. Limitation of Liability

To the fullest extent permitted by applicable law, LUNEXA shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of profits, business opportunities, goodwill, contracts, anticipated savings, reputation, or data arising from or relating to the professional services provided by LUNEXA.

20. Professional Standards

LUNEXA endeavours to perform all professional services with reasonable competence, diligence, integrity, and good faith in accordance with accepted industry practices. However, professional judgment may reasonably differ depending upon the facts, circumstances, applicable laws, regulatory interpretations, and evolving business requirements.

21. User Indemnity

The client agrees to indemnify, defend, and hold harmless LUNEXA, its proprietor, employees, consultants, affiliates, representatives, service providers, and business partners from and against any claims, actions, proceedings, liabilities, losses, damages, penalties, costs, and expenses, including reasonable legal fees, arising out of or relating to the client’s breach of this Disclaimer, misuse of the professional services, violation of applicable laws, or infringement of the rights of any third party.

22. Reliance on Client Information

LUNEXA performs its professional services based upon the information, documents, instructions, approvals, and representations provided by the client. LUNEXA shall not be responsible for any loss, delay, rejection, objection, legal consequence, or commercial impact resulting from inaccurate, incomplete, misleading, fraudulent, outdated, or unauthorized information supplied by the client or any person acting on the client’s behalf.

23. Regulatory and Legal Changes

The client acknowledges that laws, governmental policies, judicial precedents, regulatory practices, administrative procedures, and industry standards may change from time to time. LUNEXA does not warrant that advice, strategies, or recommendations provided during the engagement will remain suitable or legally applicable following such changes unless specifically updated under a separate engagement.

24. Entire Understanding

This Professional Services Disclaimer shall be read together with the Terms and Conditions, Privacy Policy, Cookie Policy, Refund and Cancellation Policy, Payment Terms and Billing Policy, Intellectual Property Policy, Disclaimer Policy, and any applicable service agreement. Collectively, these documents constitute the entire understanding relating to the professional services provided through the Platform.

25. Severability

If any provision of this Professional Services Disclaimer is determined by a court or competent authority to be invalid, illegal, or unenforceable, such provision shall be deemed severed from this Disclaimer without affecting the validity, legality, or enforceability of the remaining provisions, which shall continue in full force and effect.

26. Governing Law

This Professional Services Disclaimer shall be governed by and construed in accordance with the laws of India. All matters relating to the interpretation, validity, enforcement, and application of this Disclaimer shall be determined in accordance with the applicable laws of India.

27. Jurisdiction

Subject to applicable law, any dispute, claim, or legal proceeding arising out of or relating to this Professional Services Disclaimer, the professional services provided by LUNEXA, or the use of the Platform shall be subject to the exclusive jurisdiction of the competent courts located at Puttur, Karnataka.

28. Amendments

LUNEXA reserves the right to amend, modify, revise, replace, or update this Professional Services Disclaimer at any time to reflect changes in applicable laws, judicial decisions, regulatory requirements, industry standards, business operations, or professional practices. Any revised version shall become effective upon publication on the Platform unless otherwise specified.

29. Contact and Grievance

Any questions, concerns, notices, requests, or complaints relating to this Professional Services Disclaimer or the professional services provided by LUNEXA may be submitted through the contact details published on the Platform. LUNEXA shall endeavour to review and respond to such communications within a reasonable period in accordance with applicable legal requirements.

30. Acknowledgement

By accessing the Platform, requesting quotations, engaging professional services, making payments, or otherwise dealing with LUNEXA, the client acknowledges that they have carefully read, understood, and agreed to be legally bound by this Professional Services Disclaimer. The client further acknowledges that continued use of the Platform and its services constitutes ongoing acceptance of this Disclaimer as amended from time to time.

Refund and Cancellation Policy

1. Introduction

This Refund and Cancellation Policy (“Policy”) governs the cancellation, refund, replacement, rescheduling, and related matters concerning the services offered by LUNEXA, a Proprietorship Firm registered under Udyam Registration, having its principal place of business at Ground Floor, Hiranya Complex, Bolwar, Puttur, Dakshina Kannada, Karnataka – 574201, which owns and operates the platform lunexa.in (hereinafter collectively referred to as the “Platform”).

2. Scope

This Policy applies to every customer, client, business entity, startup, entrepreneur, organization, and any other person who purchases, subscribes to, books, or otherwise avails any service offered through the Platform.

3. Acceptance

By placing an order, making payment, booking a consultation, or using any paid service on the Platform, the customer acknowledges that they have read, understood, and agreed to this Refund and Cancellation Policy.

4. Nature of Services

LUNEXA primarily provides professional and customized services, including brand consulting, trademark and brand registration support, brand strategy, marketing strategy, e-commerce development, catalogue design, product photography, visual branding, startup branding solutions, and other branding, marketing, and business development services.

5. Customized Services

Most services offered by LUNEXA are customized according to the customer’s individual requirements. Accordingly, once work has commenced, such services generally cannot be cancelled or refunded except as expressly provided under this Policy.

6. Service Confirmation

A booking or order shall be deemed confirmed only after receipt of the applicable payment and written confirmation by LUNEXA through email, the Platform, or any other authorized communication channel.

7. Cancellation Before Commencement

Customers may request cancellation before LUNEXA has commenced work on the assigned project. Approval of such cancellation shall remain at the sole discretion of LUNEXA after considering the status of the engagement.

8. Cancellation After Commencement

Once project execution, consultation, legal drafting, design work, research, filing preparation, strategy development, or any professional activity has commenced, cancellation requests may not be accepted, and the customer may remain liable for applicable charges corresponding to the work completed.

9. Consultation Services

Consultation fees, advisory charges, strategy sessions, and professional opinions are earned immediately upon delivery of the consultation and are generally non-refundable, irrespective of whether the customer subsequently proceeds with additional services.

10. Government Fees

Government fees, statutory charges, official filing fees, stamp duties, taxes, and amounts paid to third-party authorities are non-refundable except where the relevant authority itself authorizes and processes such refund in accordance with applicable law.

In the next part, I can continue with Paragraphs 11–20, covering refund eligibility, rejection of refunds, client delays, third-party services, failed payments, project suspension, and timelines, followed by Paragraphs 21–30 covering force majeure, limitation of liability, dispute resolution, governing law, and grievance redressal.

11. Eligibility for Refund

Refund requests shall be considered only where LUNEXA determines, after reviewing the relevant facts and circumstances, that a refund is justified under this Policy. Submission of a refund request shall not create any automatic or vested right to receive a refund.

12. Non-Refundable Payments

Unless otherwise expressly agreed in writing, payments made towards professional fees, consultation charges, legal drafting, trademark or other intellectual property filing support, branding strategy, creative design, website development, catalogue design, product photography, marketing strategy, digital services, subscription fees, administrative charges, convenience fees, processing fees, and any other customized or professional services shall be non-refundable once the relevant service has commenced.

13. Partial Refunds

Where only a portion of the contracted services has been completed and LUNEXA, in its sole discretion, approves a refund, the refund amount may be reduced by the value of services already rendered, administrative expenses, third-party charges, taxes, and any other reasonable costs incurred in connection with the engagement.

14. Customer Delay or Non-Cooperation

LUNEXA shall not be liable to provide any refund where the customer delays the project, fails to provide required information or documents, does not respond within a reasonable period, refuses to approve deliverables, or otherwise causes interruption or suspension of the services.

15. Third-Party Services

Where any service involves third-party vendors, government authorities, registries, domain registrars, payment gateways, hosting providers, courier agencies, photographers, printers, or other external service providers, any refund shall be subject to the applicable terms, policies, and charges of such third parties. LUNEXA shall not be responsible for refunds that are declined or withheld by such third parties.

16. Rejection of Refund Requests

LUNEXA reserves the right to reject any refund request that is fraudulent, abusive, misleading, submitted without reasonable grounds, inconsistent with this Policy, or otherwise made in bad faith.

17. Project Suspension

If a project is suspended or placed on hold at the request of the customer, LUNEXA may retain the payments already received to the extent of services performed, resources allocated, commitments undertaken, and costs incurred before such suspension.

18. Payment Failures and Chargebacks

Customers shall not initiate chargebacks, payment reversals, or unauthorized disputes with banks or payment service providers without first contacting LUNEXA to resolve the matter. LUNEXA reserves the right to contest any unjustified chargeback and to recover all associated losses, fees, and legal expenses to the fullest extent permitted by law.

19. Refund Processing

Where a refund is approved by LUNEXA, the refund shall ordinarily be processed through the original mode of payment or any other lawful method determined by LUNEXA, subject to applicable banking procedures, regulatory requirements, and verification processes.

20. Refund Timeline

Approved refunds shall generally be initiated within a reasonable period after completion of the internal verification process. The actual credit of the refunded amount shall depend upon the processing timelines of the relevant bank, payment gateway, financial institution, or payment service provider, over which LUNEXA has no direct control.

21. Modification of Services

LUNEXA reserves the right to modify, update, suspend, discontinue, or revise any service, pricing, package, feature, deliverable, or project scope at any time, subject to applicable contractual commitments and legal requirements. Any such modification shall not automatically entitle the customer to a refund.

22. Customer-Initiated Changes

Where a customer requests changes to the agreed scope of work after commencement of the project, LUNEXA may revise the project timeline, fees, deliverables, and other commercial terms. Additional charges may apply for such modifications, and payments already made shall remain non-refundable unless otherwise agreed in writing.

23. Force Majeure

LUNEXA shall not be liable for any cancellation, delay, interruption, or inability to perform its obligations arising from events beyond its reasonable control, including natural disasters, acts of God, pandemics, epidemics, war, civil unrest, governmental actions, internet outages, cyber incidents, labour disputes, or failures of third-party service providers. In such circumstances, refunds shall be governed by the specific facts of each case and applicable law.

24. Limitation of Liability

To the maximum extent permitted by applicable law, LUNEXA’s liability in relation to any approved refund shall not exceed the amount actually received by LUNEXA from the customer for the specific service giving rise to the refund request. Under no circumstances shall LUNEXA be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, business opportunities, goodwill, reputation, or data.

25. No Guarantee of Registration or Business Success

The customer acknowledges that professional services relating to branding, trademark registration, intellectual property, marketing strategy, business development, or regulatory compliance involve decisions made by governmental authorities and other third parties. Accordingly, LUNEXA does not guarantee registration, approval, commercial success, revenue generation, or any specific business outcome, and the rejection, delay, or refusal by any authority or third party shall not constitute grounds for cancellation or refund.

26. Dispute Resolution

Any dispute arising out of or relating to this Refund and Cancellation Policy shall first be attempted to be resolved amicably through good-faith discussions between the parties. If such discussions fail, the dispute shall be resolved in accordance with applicable laws of India before the competent courts having jurisdiction.

27. Governing Law and Jurisdiction

This Policy shall be governed by and construed in accordance with the laws of India. Subject to applicable law, the courts located at Puttur/Mangaluru , Karnataka, shall have exclusive jurisdiction over all disputes arising out of or in connection with this Policy.

28. Amendments to this Policy

LUNEXA reserves the right to amend, modify, replace, or update this Refund and Cancellation Policy at any time to reflect changes in law, regulatory requirements, business operations, commercial practices, or service offerings. The revised Policy shall become effective upon its publication on the Platform unless otherwise specified.

29. Contact and Grievance Redressal

Any questions, requests, concerns, or complaints relating to cancellations, refunds, or this Policy may be submitted to LUNEXA through the contact details published on the Platform. LUNEXA shall make reasonable efforts to review and respond to such communications within a reasonable timeframe in accordance with applicable legal requirements.

30. Acknowledgement

By accessing the Platform, placing an order, making payment, or availing any service offered by LUNEXA, the customer confirms that they have carefully read, understood, and agreed to be legally bound by this Refund and Cancellation Policy, as amended from time to time.

Consent Policy

1. Introduction

This Consent Policy (“Policy”) explains the manner in which LUNEXA obtains, records, manages, verifies, updates, renews, withdraws, and relies upon the consent of Users in relation to the collection, processing, storage, sharing, use, retention, and deletion of personal information and other data processed through its Platform and Services. This Policy forms an integral part of the Privacy Policy, Terms and Conditions, Cookie Policy, Data Retention and Deletion Policy, and all other policies published by LUNEXA.

2. Purpose

The purpose of this Policy is to ensure that every consent obtained by LUNEXA is free, informed, specific, unconditional, voluntary, explicit wherever required by law, and capable of being withdrawn in accordance with applicable legal requirements. LUNEXA is committed to respecting the autonomy, privacy, and lawful choices of every User.

3. Scope

This Policy applies to every individual, client, customer, visitor, startup, proprietor, company, partnership firm, LLP, trust, society, government authority, organization, consultant, vendor, and any other person whose personal information or business information is collected or processed by LUNEXA through its Platform or Services.

4. Legal Basis

LUNEXA shall obtain, manage, and process consent in accordance with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, applicable rules, judicial precedents, governmental notifications, and every other applicable law in force within the Republic of India.

5. Meaning of Consent

For the purposes of this Policy, consent means a clear, affirmative, informed, voluntary, and specific agreement by the User authorizing LUNEXA to collect, process, store, use, disclose, retain, or otherwise handle information for lawful purposes disclosed at or before the time consent is obtained.

6. Voluntary Nature of Consent

Every consent provided by a User shall be entirely voluntary. No person shall be compelled to provide consent except where the requested information is reasonably necessary for providing the requested Services or where processing is otherwise authorized by applicable law.

7. Informed Consent

Before obtaining consent, LUNEXA shall make reasonable efforts to inform the User regarding the nature of the information being collected, the purpose of processing, the categories of recipients, the retention period, the rights available to the User, and the consequences of refusing or withdrawing consent.

8. Methods of Obtaining Consent

Consent may be obtained through account registration, online forms, electronic checkboxes, digital signatures, email confirmations, written agreements, service requests, acceptance of Platform policies, electronic communications, or any other legally recognized method capable of demonstrating affirmative consent.

9. Acceptance by Platform Use

Where permitted by applicable law, continued access to or use of the Platform after being presented with this Policy and related policies may constitute consent to the extent expressly disclosed to the User, provided that such consent satisfies applicable legal requirements.

10. Service-Specific Consent

Certain Services offered by LUNEXA, including branding consultancy, trademark facilitation, intellectual property services, website development, marketing strategy, photography, and startup advisory services, may require separate or additional consent depending upon the nature of the engagement and applicable legal requirements.

11. Collection of Personal Information

By providing consent, the User authorizes LUNEXA to collect personal identification details, contact information, business information, communication records, payment information, project documents, and other information reasonably necessary for providing the requested Services.

12. Processing of Information

Upon obtaining valid consent, LUNEXA may process information for service delivery, customer support, contractual performance, legal compliance, payment processing, quality assurance, fraud prevention, cybersecurity, business administration, and other lawful purposes communicated to the User.

13. Communication Consent

The User may consent to receive service-related communications, project updates, invoices, legal notices, security notifications, customer support communications, newsletters, promotional materials, educational content, surveys, or other communications through email, telephone, SMS, messaging applications, or other authorized communication channels.

14. Marketing Consent

Marketing communications shall be sent only where permitted by applicable law or where the User has expressly consented to receive such communications. Users may withdraw marketing consent at any time without affecting the lawfulness of prior processing.

15. Cookie Consent

Where cookies or similar technologies require consent under applicable law, LUNEXA shall obtain such consent through an appropriate cookie consent mechanism before placing non-essential cookies on the User’s device.

16. Sharing with Third Parties

Where necessary for providing Services, LUNEXA may share information with payment processors, cloud hosting providers, technology vendors, consultants, legal professionals, intellectual property professionals, governmental authorities, or other authorized service providers, subject to the User’s consent or any other lawful basis permitted by applicable law.

17. Cross-Border Processing

Where information is transferred or processed outside India, LUNEXA shall obtain consent where required by applicable law and shall implement reasonable contractual, technical, and organizational safeguards for protecting such information.

18. Accuracy of Information

By providing consent, the User represents and warrants that all information submitted to LUNEXA is accurate, complete, lawful, and up to date. The User further agrees to promptly notify LUNEXA of any material changes to such information.

19. Consent for Professional Services

Where Users submit trademark applications, branding documents, confidential business information, intellectual property records, photographs, or other project materials, the User confirms that they possess all necessary rights, permissions, licenses, and legal authority to authorize LUNEXA to process such materials.

20. Withdrawal of Consent

The User may withdraw consent at any time by submitting a written request through the official communication channels designated by LUNEXA. Withdrawal of consent shall not affect the lawfulness of processing undertaken before the withdrawal became effective.

21. Consequences of Withdrawal

Withdrawal of consent may prevent LUNEXA from providing certain Services, maintaining user accounts, processing transactions, responding to requests, completing ongoing projects, or complying with contractual obligations where such processing depends upon valid consent.

22. Exceptions to Consent

LUNEXA may process certain information without obtaining consent where such processing is expressly authorized, required, or permitted under applicable law, judicial orders, governmental directions, contractual obligations, fraud prevention requirements, cyber security measures, or the protection of legal rights.

23. Record of Consent

LUNEXA may maintain electronic or physical records evidencing the User’s consent, including timestamps, digital acknowledgements, electronic signatures, acceptance logs, IP addresses, communication records, and other evidence demonstrating valid consent, subject to applicable law.

24. Consent of Authorized Representatives

Where consent is provided by an authorized representative, employee, director, partner, trustee, guardian, attorney, or other legally authorized person acting on behalf of another individual or entity, such representative warrants that he or she possesses lawful authority to provide such consent.

25. Modification of Consent

Users may update, modify, restrict, or revise certain consent preferences through the Platform or by contacting LUNEXA, subject to technical feasibility, legal requirements, and contractual obligations.

26. Security of Consent Records

LUNEXA shall implement reasonable technical, administrative, and organizational safeguards to protect consent records against unauthorized access, disclosure, alteration, destruction, misuse, or accidental loss.

27. Limitation of Liability

LUNEXA shall not be responsible for any consequences arising from inaccurate information, unauthorized instructions, fraudulent representations, misuse of accounts, or withdrawal of consent by the User where LUNEXA has acted in good faith and in accordance with applicable law and this Policy.

28. Amendments

LUNEXA reserves the right to amend, modify, replace, supplement, or withdraw this Consent Policy at any time to reflect changes in law, regulatory requirements, technological developments, business operations, or organizational practices. Any revised Policy shall become effective upon publication on the Platform unless otherwise specified.

29. Governing Law and Jurisdiction

This Consent Policy shall be governed by and construed in accordance with the laws of the Republic of India. Any dispute arising out of or relating to this Policy shall be subject to the exclusive jurisdiction of the competent courts specified in the Terms and Conditions of LUNEXA.

30. Contact and Consent Management

Any request relating to consent, withdrawal of consent, correction of consent records, modification of consent preferences, privacy rights, or questions regarding this Policy may be submitted to the designated Grievance Officer or Data Protection Contact through the official contact details published on the LUNEXA Platform. LUNEXA shall process such requests diligently, fairly, and in accordance with applicable law, while balancing the rights of Users with its contractual, statutory, and legitimate business obligations.

Copyright and Content Takedown Policy

1. Purpose

LUNEXA respects the intellectual property rights of authors, creators, copyright owners, licensors, trademark proprietors, and all other rights holders, and is committed to responding promptly to valid complaints regarding alleged infringement of intellectual property rights on or through its Platform.

2. Scope

This Policy applies to every user, client, contributor, visitor, service provider, business entity, and any other person who accesses, uploads, submits, publishes, stores, distributes, or otherwise makes content available through the Platform or while availing the Services of LUNEXA.

3. Ownership of Intellectual Property

All intellectual property rights in content created by or belonging to LUNEXA, including text, graphics, logos, software, designs, photographs, videos, databases, layouts, documents, and other proprietary materials, shall remain the exclusive property of LUNEXA or its respective licensors unless otherwise agreed in writing.

4. Client Ownership

Any copyright, trademark, artwork, business material, photographs, documents, logos, creative works, or other intellectual property supplied by a client shall remain the exclusive property of the respective client or lawful owner.

5. User Responsibility

Every user submitting content to the Platform represents and warrants that such content is lawfully owned, licensed, or otherwise authorized for use and does not infringe the intellectual property rights or other legal rights of any third party.

6. Prohibited Content

Users shall not upload, reproduce, publish, distribute, transmit, display, modify, or otherwise make available any content that infringes copyright, trademark, patent, industrial design, trade secret, moral rights, publicity rights, or any other proprietary rights.

7. Copyright Respect

LUNEXA expects every user to respect the intellectual property rights of others and to refrain from unauthorized copying, reproduction, adaptation, translation, recording, distribution, or commercial exploitation of protected works.

8. Good Faith Complaints

Any copyright owner or authorized representative who believes that content available through the Platform infringes their copyright may submit a written takedown request in good faith.

9. Required Information

A copyright complaint shall include the complainant’s name, contact details, identification of the copyrighted work, identification of the allegedly infringing material, the exact location of such material, evidence of ownership or authorization, and a declaration that the complaint is made honestly and in good faith.

10. Verification

LUNEXA reserves the right to request additional documents, proof of ownership, identity verification, registration certificates, licence agreements, or any other supporting evidence before taking action on a complaint.

11. Preliminary Review

Upon receipt of a substantially complete complaint, LUNEXA may conduct a preliminary review to determine whether the complaint appears genuine, sufficiently supported, and legally sustainable.

12. Temporary Restriction

Where considered appropriate, LUNEXA may temporarily restrict access to, suspend, disable, or remove the disputed content while the complaint is under review.

13. Notice to the User

Where reasonably practicable, LUNEXA may notify the concerned user regarding the complaint and provide an opportunity to respond or furnish evidence supporting the lawfulness of the content.

14. Counter Notification

A user who believes that content has been removed or restricted due to mistake, misidentification, or lawful authorization may submit a written counter-notification together with supporting evidence.

15. Decision

After considering the available information, LUNEXA may remove, restore, retain, restrict, or permanently disable the disputed content, or take any other action considered appropriate under applicable law.

16. Repeat Infringers

LUNEXA reserves the right to suspend, restrict, or permanently terminate the accounts or access of users who repeatedly engage in copyright infringement or other intellectual property violations.

17. False Complaints

Any person knowingly submitting false, misleading, fraudulent, malicious, or bad-faith infringement complaints may be liable for all legal consequences arising under applicable law.

18. No Legal Determination

The actions taken by LUNEXA under this Policy shall constitute administrative measures for platform management and shall not amount to any judicial or legal determination regarding ownership or infringement.

19. Preservation of Evidence

LUNEXA may preserve copies of disputed content, communications, logs, metadata, or related records for legal compliance, dispute resolution, regulatory obligations, or evidentiary purposes.

20. Third-Party Platforms

Where content originates from or is hosted by third-party platforms, marketplaces, cloud providers, or social media services, LUNEXA may advise the complainant to pursue remedies directly with the relevant service provider wherever appropriate.

21. Intellectual Property Services

Where LUNEXA provides branding, copyright, trademark, design, or intellectual property-related professional services, the Company acts solely as a service provider and does not guarantee the validity, enforceability, registrability, originality, or legal outcome of any intellectual property rights.

22. Fair Use and Lawful Exceptions

Nothing contained in this Policy shall restrict any use of copyrighted material that is expressly permitted under applicable law, including statutory exceptions, fair dealing, educational use, research, criticism, review, reporting of current events, or other legally recognized exceptions.

23. Confidentiality

All complaints, supporting documents, communications, and evidence submitted under this Policy shall be handled in accordance with LUNEXA’s Privacy Policy and Confidentiality Policy, subject to applicable legal requirements.

24. Cooperation with Authorities

LUNEXA may cooperate with courts, law enforcement agencies, government authorities, regulatory bodies, or judicial authorities where disclosure or assistance is required under applicable law.

25. Limitation of Liability

LUNEXA shall not be liable for any loss, damage, or claim arising from temporary removal, restriction, restoration, or retention of content where such actions have been taken in good faith under this Policy.

26. Reservation of Rights

LUNEXA reserves all rights and remedies available under copyright law, trademark law, contract law, information technology law, and other applicable laws to protect its own intellectual property and the rights of others.

27. Policy Amendments

LUNEXA reserves the right to amend, revise, modify, replace, or update this Copyright and Content Takedown Policy at any time, and such amendments shall become effective immediately upon publication on the Platform unless otherwise specified.

28. Governing Law

This Policy shall be governed by and interpreted in accordance with the Copyright Act, 1957, the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and all other applicable laws of the Republic of India.

29. Jurisdiction

Any dispute arising out of or relating to this Policy, copyright ownership, content removal, or intellectual property rights shall be subject to the exclusive jurisdiction of the competent courts situated in Dakshina Kannada, Karnataka, India.

30. Contact and Takedown Requests

Any copyright owner, authorized representative, user, or affected person may submit copyright infringement notices, counter-notifications, or content takedown requests to the designated Intellectual Property or Grievance Officer of LUNEXA together with all relevant supporting documents, and such requests shall be reviewed and addressed within a reasonable period in accordance with applicable law and this Policy.

Confidentiality Policy

1. Purpose

LUNEXA recognizes that confidential information constitutes a valuable business asset of its clients, users, partners, vendors, and the Company itself, and is committed to maintaining the confidentiality, integrity, and security of such information in accordance with applicable laws and professional standards.

2. Scope

This Confidentiality Policy applies to every visitor, client, user, consultant, employee, contractor, vendor, service provider, affiliate, business partner, and any other person who accesses, submits, receives, processes, or handles confidential information through LUNEXA or its Platform.

3. Definition of Confidential Information

“Confidential Information” means all non-public information, whether disclosed orally, electronically, digitally, visually, or in writing, including business, financial, commercial, legal, technical, strategic, intellectual property, marketing, operational, and customer-related information.

4. Intellectual Property Information

Confidential Information includes trademarks, copyright materials, industrial designs, patents, logos, brand concepts, trade secrets, source files, business strategies, product concepts, marketing plans, and proprietary documentation submitted by clients.

5. Client Documents

All certificates, agreements, registrations, legal notices, business records, identity documents, financial records, and supporting documents shared by clients shall be treated as confidential unless disclosure is expressly authorized or legally required.

6. Ownership

All Confidential Information shall remain the exclusive property of the respective owner, and nothing contained in this Policy shall transfer any ownership, intellectual property rights, or proprietary interests to LUNEXA or any third party.

7. Limited Purpose

LUNEXA shall collect, access, use, process, store, and disclose Confidential Information solely for the purpose of providing the requested professional services or fulfilling legal and contractual obligations.

8. Duty of Confidentiality

LUNEXA shall exercise reasonable care and professional diligence to protect Confidential Information from unauthorized access, disclosure, copying, modification, misuse, or loss.

9. Internal Access Control

Access to Confidential Information shall be restricted only to authorized personnel who require such information for legitimate business purposes and who are bound by confidentiality obligations.

10. Employee Obligations

Every employee, consultant, intern, advisor, and authorized representative of LUNEXA shall maintain strict confidentiality regarding all client information during and after the termination of their engagement.

11. Third-Party Service Providers

Where necessary, Confidential Information may be shared with trusted third-party service providers strictly on a need-to-know basis and subject to legally enforceable confidentiality obligations.

12. Legal Disclosure

LUNEXA may disclose Confidential Information where such disclosure is required by law, judicial order, governmental authority, regulatory agency, or any legally enforceable process.

13. Prior Consent

Except where legally required, LUNEXA shall not disclose Confidential Information to any unrelated third party without obtaining prior authorization from the concerned client or data owner.

14. Security Measures

LUNEXA implements appropriate administrative, technical, organizational, and physical safeguards, including secure storage systems, encryption, access controls, authentication mechanisms, and periodic monitoring to protect Confidential Information.

15. Electronic Communications

Users acknowledge that electronic communications may involve inherent security risks, and LUNEXA shall take reasonable measures to secure such communications without guaranteeing absolute security.

16. Client Responsibility

Clients shall ensure that all information submitted to LUNEXA is lawful, accurate, complete, and that they possess the necessary authority to disclose such information.

17. Public Information

Information that is publicly available, independently developed without reference to confidential material, or lawfully obtained from public sources shall not be regarded as Confidential Information.

18. Professional Communications

Discussions, consultations, meetings, legal opinions, branding strategies, business recommendations, and project communications exchanged between LUNEXA and its clients shall remain confidential unless otherwise agreed.

19. Intellectual Property Protection

LUNEXA shall not claim ownership over any trademark, copyright, industrial design, patent, logo, artwork, business concept, or other intellectual property belonging to its clients solely by virtue of providing services.

20. Data Retention

Confidential Information shall be retained only for the duration necessary to perform services, comply with legal obligations, resolve disputes, enforce agreements, or satisfy regulatory requirements.

21. Return or Deletion

Upon completion of services or lawful request by the client, LUNEXA may return, archive, anonymize, or securely delete Confidential Information, subject to applicable legal and regulatory retention requirements.

22. Confidentiality After Termination

The obligations contained in this Policy shall continue to survive the termination, completion, expiration, suspension, or cancellation of any contractual relationship with LUNEXA.

23. Breach Management

In the event of any suspected or actual unauthorized disclosure, misuse, or compromise of Confidential Information, LUNEXA shall take reasonable measures to investigate, mitigate, and respond appropriately.

24. No Waiver

Failure by LUNEXA to enforce any provision of this Policy at any time shall not constitute a waiver of its rights or remedies under law or contract.

25. Limitation

Nothing contained in this Policy shall require LUNEXA to disclose confidential internal business processes, proprietary methodologies, trade secrets, security measures, or privileged legal communications belonging to the Company.

26. Compliance with Law

This Policy shall be interpreted and implemented in accordance with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, the Indian Contract Act, 1872, and other applicable laws of India.

27. Policy Amendments

LUNEXA reserves the right to amend, modify, revise, or update this Confidentiality Policy at any time, and the revised version shall become effective upon publication unless otherwise stated.

28. Governing Law

This Policy shall be governed by and construed in accordance with the laws of the Republic of India.

29. Jurisdiction

Any dispute arising out of or relating to this Confidentiality Policy shall be subject to the exclusive jurisdiction of the competent courts located in Puttur/Mangaluru- Dakshina Kannada, Karnataka, India.

30. Contact and Grievance

Any questions, concerns, complaints, or requests relating to confidentiality, unauthorized disclosure, or protection of confidential information may be submitted to the designated Grievance Officer of LUNEXA, who shall address such matters in accordance with applicable law and internal compliance procedures.

Project Delivery Policy

1. Purpose

This Project Delivery Policy establishes the procedures, responsibilities, timelines, standards, and conditions governing the execution, management, completion, and delivery of all projects undertaken by LUNEXA for its clients.

2. Scope

This Policy applies to every client, customer, startup, proprietor, company, partnership, limited liability partnership, trust, society, organization, government entity, and any other person engaging LUNEXA for professional services.

3. Service Engagement

Every project shall commence only after confirmation of the scope of work, commercial terms, project requirements, payment obligations, and any other mutually agreed conditions in writing or through an approved electronic communication.

4. Project Scope

The scope of every project shall be limited to the services specifically agreed upon between LUNEXA and the Client, and any work beyond the approved scope shall constitute an additional service requiring separate approval.

5. Project Requirements

The Client shall provide complete, accurate, lawful, and timely information, documents, approvals, content, branding materials, and technical requirements necessary for successful execution of the project

6. Project Timeline

Estimated delivery timelines provided by LUNEXA are indicative in nature and are based upon the timely receipt of required information, approvals, payments, and cooperation from the Client.

7. Commencement of Work

Unless otherwise agreed in writing, project execution shall commence only after receipt of the applicable advance payment, required documentation, and project confirmation.

8. Project Planning

LUNEXA shall prepare an internal execution plan, allocate appropriate resources, assign responsibilities, and schedule project activities according to the agreed scope and business requirements.

9. Client Cooperation

The Client shall cooperate with LUNEXA by providing prompt responses, approvals, feedback, corrections, and clarifications necessary for uninterrupted progress of the project.

10. Communication

All project-related communications shall preferably be conducted through officially recognized communication channels, including email, the Platform, approved messaging applications, or written correspondence.

11. Review Process

Where applicable, LUNEXA may provide draft versions, previews, prototypes, mock-ups, or interim deliverables for the Client’s review before final delivery.

12. Revision Policy

Revisions shall be limited to the number, extent, and nature agreed upon in the project proposal or service agreement, and additional revisions may attract separate professional charges.

13. Change Requests

Any request to modify the approved scope, specifications, objectives, timelines, or deliverables after commencement of the project shall be treated as a formal change request and may require revised pricing and delivery schedules.

14. Delay by Client

LUNEXA shall not be responsible for delays resulting from the Client’s failure to provide information, approvals, materials, decisions, payments, or other required cooperation within the stipulated time.

15. Delivery Method

Project deliverables may be provided electronically through email, secure download links, cloud storage platforms, the LUNEXA Platform, or any other mutually agreed delivery mechanism.

16. Delivery Completion

A project shall be deemed delivered upon transmission of the final approved deliverables to the Client through the agreed mode of delivery, irrespective of whether the Client immediately downloads or accesses such deliverables.

17. Client Acceptance

Unless the Client communicates specific written objections within the period specified in the applicable agreement, the delivered work shall be deemed accepted and approved.

18. Intellectual Property Transfer

Ownership of project deliverables shall transfer to the Client only upon full payment of all applicable fees, unless otherwise agreed in writing or restricted by applicable intellectual property laws.

19. Third-Party Materials

Where any third-party software, fonts, images, templates, plugins, stock content, or licensed materials are incorporated into a project, their use shall remain subject to the respective third-party licence terms.

20. Quality Standards

LUNEXA shall exercise reasonable professional skill, care, diligence, and industry practices while executing every project to achieve commercially acceptable quality standards.

21. Confidentiality During Delivery

All project information, documents, creative materials, strategies, business information, and intellectual property exchanged during project execution shall remain subject to the Company’s Confidentiality Policy.

22. Suspension of Project

LUNEXA reserves the right to suspend project execution where the Client fails to comply with contractual obligations, including payment obligations, legal requirements, cooperation, or provision of necessary information.

23. Project Cancellation

Cancellation of any ongoing project shall be governed by the applicable Service Agreement, Refund and Cancellation Policy, and any contractual commitments already performed by LUNEXA.

24. Force Majeure

LUNEXA shall not be liable for delays or inability to deliver projects caused by events beyond its reasonable control, including natural disasters, governmental actions, internet disruptions, cyber incidents, labour disputes, pandemics, or other force majeure events.

25. Limitation of Responsibility

LUNEXA shall not be responsible for losses arising from inaccurate instructions, incomplete information, unauthorized modifications by the Client, or misuse of delivered materials after delivery.

26. Record Retention

LUNEXA may retain copies of project files, communications, approvals, invoices, and related documentation for legal, operational, archival, compliance, dispute resolution, and quality assurance purposes in accordance with its Data Retention Policy.

27. Policy Amendments

LUNEXA reserves the right to amend, modify, revise, or replace this Project Delivery Policy at any time, and such amendments shall become effective upon publication unless otherwise specified.

28. Governing Law

This Policy shall be governed by and interpreted in accordance with the laws of the Republic of India.

29. Jurisdiction

Any dispute arising out of or relating to project execution, delivery, interpretation, or performance shall be subject to the exclusive jurisdiction of the competent courts located in Puttur/Mangaluru ,Dakshina Kannada, Karnataka, India.

30. Contact and Project Support

Clients requiring clarification regarding project status, delivery schedules, revisions, technical issues, acceptance of deliverables, or any project-related matter may contact LUNEXA through its designated support channels, and all such requests shall be addressed within a reasonable period in accordance with applicable contractual obligations and internal procedures.