1. Introduction
This Payment Terms and Billing Policy (“Policy”) governs all payments, billing practices, invoicing procedures, pricing, taxes, and other financial matters relating to the services offered by LUNEXA, a Proprietorship Firm registered under Udyam Registration, having its principal place of business at Ground Floor, Hiranya Complex, Bolwar, Puttur, Dakshina Kannada, Karnataka – 574201, which owns and operates the platform lunexa.com (hereinafter collectively referred to as the “Platform”).
2. Scope
This Policy applies to every visitor, customer, client, business entity, startup, organization, merchant, vendor, and any other person who purchases, subscribes to, books, or otherwise avails any paid service offered through the Platform.
3. Acceptance of Payment Terms
By placing an order, requesting a quotation, accepting a proposal, making a payment, or availing any paid service offered by LUNEXA, the customer acknowledges that they have read, understood, and agreed to be legally bound by this Policy.
4. Nature of Services
LUNEXA provides professional and customized services, including brand consulting, trademark and brand registration support, brand strategy, marketing strategy, e-commerce development, catalogue design, product photography, visual branding, startup branding solutions, and other branding, marketing, and business development services.
5. Service Pricing
The price payable for any service shall be the amount specified in the quotation, proposal, invoice, subscription plan, service agreement, purchase order, or any other written communication issued or accepted by LUNEXA. Unless expressly stated otherwise, all prices are subject to revision prior to confirmation of the order.
6. Quotation Validity
Unless otherwise specified in writing, quotations, estimates, and commercial proposals issued by LUNEXA shall remain valid only for the period mentioned therein. LUNEXA reserves the right to revise pricing after the expiry of such validity period.
7. Payment Obligation
The customer shall pay all applicable charges accurately, completely, and within the stipulated time. Failure to make payment may result in suspension, delay, cancellation, or refusal of services without prejudice to any other legal remedies available to LUNEXA.
8. Advance Payments
LUNEXA may require full payment or partial advance payment before commencing any service. The applicable advance amount shall be communicated to the customer before confirmation of the engagement.
9. Milestone-Based Billing
For long-term, customized, or project-based engagements, LUNEXA may invoice customers based on agreed project milestones, deliverables, stages of completion, or periodic billing schedules as mutually agreed in writing.
10. Accepted Payment Methods
Payments may be made through bank transfer, UPI, debit cards, credit cards, net banking, payment gateways, wallets, or any other payment method approved by LUNEXA from time to time. The availability of any payment method may vary depending upon the customer’s location and applicable technical or regulatory requirements.
11. Invoicing
LUNEXA shall issue invoices, receipts, payment confirmations, or other billing documents in electronic or physical form, as may be appropriate. Customers are responsible for verifying the accuracy of billing information and promptly notifying LUNEXA of any discrepancies.
12. Taxes and Statutory Levies
Unless expressly stated otherwise, all applicable taxes, including Goods and Services Tax (GST), cess, duties, levies, withholding taxes, or any other statutory charges imposed under applicable law shall be payable by the customer in addition to the service charges.
13. Customer Billing Information
The customer shall provide complete, accurate, and up-to-date billing information, including name, address, GST details (where applicable), email address, and payment information. LUNEXA shall not be responsible for delays, errors, or additional costs arising from incorrect or incomplete billing information provided by the customer.
14.Payment Verification
LUNEXA reserves the right to verify any payment before commencing or continuing the provision of services. Where necessary, additional verification documents or confirmation may be requested to prevent fraud, unauthorized transactions, or regulatory non-compliance.
15. Failed or Declined Payments
If any payment is declined, reversed, cancelled, or otherwise unsuccessful due to insufficient funds, banking restrictions, payment gateway errors, expired payment instruments, or any other reason attributable to the customer or the payment service provider, LUNEXA may suspend or withhold the relevant services until successful receipt of the outstanding amount.
16. Late Payments
Where payment is not received on or before the applicable due date, LUNEXA reserves the right to postpone project commencement, suspend ongoing work, delay delivery of services, withhold deliverables, or take any other appropriate action until all outstanding dues have been paid in full.
17. Overdue Accounts
In the event of persistent non-payment or overdue accounts, LUNEXA may initiate appropriate recovery measures, including issuing payment reminders, engaging collection agencies where legally permissible, commencing legal proceedings, or exercising any other rights available under applicable law or contract.
18. Currency of Payment
Unless otherwise agreed in writing, all payments shall be made in Indian Rupees (INR). Where payments are accepted in foreign currencies, exchange rates, conversion charges, intermediary bank charges, and other applicable financial institution fees shall be borne by the customer unless otherwise expressly agreed.
19. Third-Party Payment Service Providers
Payments processed through third-party payment gateways, banks, financial institutions, or payment service providers shall be subject to the respective terms, conditions, security measures, and operational procedures of such third parties. LUNEXA shall not be liable for delays, interruptions, technical failures, or errors attributable to such third-party payment providers.
20. Billing Disputes
Any dispute relating to invoices, billing statements, or payment calculations shall be communicated to LUNEXA in writing within a reasonable period after receipt of the relevant invoice. Failure to raise a timely objection may result in the invoice being deemed accepted, without prejudice to any rights available under applicable law.
21. Suspension of Services
LUNEXA reserves the right to suspend, postpone, restrict, or discontinue the provision of any service where the customer fails to make timely payment, breaches this Policy, provides false or misleading payment information, or otherwise fails to comply with the agreed commercial terms, without prejudice to any other rights or remedies available under applicable law.
22. Revision of Pricing
LUNEXA may revise the pricing of its services, subscription plans, professional fees, consultation charges, maintenance fees, or other commercial terms from time to time to reflect changes in business operations, market conditions, legal requirements, or service enhancements. Such revisions shall not affect quotations or agreements already accepted unless otherwise mutually agreed in writing.
23. Chargebacks and Payment Reversals
Customers shall not initiate chargebacks, payment reversals, or unauthorized payment disputes without first providing LUNEXA a reasonable opportunity to review and resolve the matter. LUNEXA reserves the right to contest any unjustified chargeback and recover all resulting costs, fees, damages, and legal expenses to the fullest extent permitted by applicable law.
24. Refunds
Refunds, where applicable, shall be governed exclusively by the Refund and Cancellation Policy published on the Platform. Nothing contained in this Policy shall be interpreted as creating an automatic entitlement to a refund unless expressly provided under the applicable Refund and Cancellation Policy or required by law.
25. Fraud Prevention
LUNEXA reserves the right to investigate any transaction that appears suspicious, unauthorized, fraudulent, unlawful, or inconsistent with normal business practices. Where necessary, LUNEXA may delay processing, suspend services, request additional verification, or report suspected fraudulent activities to the appropriate authorities in accordance with applicable law.
26. Limitation of Liability
To the fullest extent permitted by applicable law, LUNEXA shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of profits, revenue, goodwill, business opportunities, or data arising out of or relating to any payment, billing, banking delay, payment gateway failure, or financial transaction beyond the reasonable control of LUNEXA.
27. Governing Law and Jurisdiction
This Payment Terms and Billing Policy shall be governed by and construed in accordance with the laws of India. Subject to applicable law, the courts located at Puttur/Mangaluru, Karnataka, shall have exclusive jurisdiction over all disputes arising out of or relating to this Policy.
28. Amendments to this Policy
LUNEXA reserves the right to amend, revise, modify, replace, or update this Payment Terms and Billing Policy at any time to reflect changes in law, regulatory requirements, payment practices, business operations, pricing structures, or commercial arrangements. Any revised Policy shall become effective upon publication on the Platform unless otherwise specified.
29. Contact and Grievance
Any questions, concerns, requests, or complaints relating to payments, invoices, billing, taxes, or this Policy may be addressed to LUNEXA through the contact details published on the Platform. LUNEXA shall endeavour to respond within a reasonable period in accordance with applicable legal requirements.
30. Acknowledgement
By accessing the Platform, requesting services, accepting quotations, making payments, or otherwise engaging with LUNEXA, the customer acknowledges that they have carefully read, understood, and agreed to be legally bound by this Payment Terms and Billing Policy, as amended from time to time.
