1. Introduction
LUNEXA respects the privacy of every individual and business using its Platform and is committed to protecting all personal information collected, processed, stored, and shared in accordance with applicable laws of India, including the Digital Personal Data Protection Act, 2023.
2. Scope of this Policy
This Privacy Policy applies to every visitor, registered user, client, business entity, startup, organization, and any person accessing or using the website, services, applications, communications, or digital platforms operated by LUNEXA.
3. Acceptance of Privacy Policy
By accessing the Platform, submitting information, creating an account, or availing any service, the User expressly acknowledges that he or she has read, understood, and agreed to the terms of this Privacy Policy.
4. Categories of Personal Data Collected
LUNEXA may collect personal information including name, business name, address, email address, mobile number, identification details, payment information, GST details, and other information voluntarily provided by the User.
5. Business Information
The Company may collect business-related information including trademarks, logos, business registration certificates, company details, intellectual property documents, product information, and branding materials necessary for providing professional services.
6. Technical Information
The Platform may automatically collect technical information such as IP address, browser type, operating system, device identifiers, internet service provider, referring website, browsing activities, and access time.
7. Cookies and Similar Technologies
The Platform may use cookies, web beacons, pixels, analytics tools, and similar technologies to improve user experience, analyse website performance, remember preferences, and enhance security.
8. Purpose of Collection
Personal data is collected solely for providing services, processing requests, communicating with users, improving the Platform, complying with legal obligations, and protecting legitimate business interests.
9. Service Delivery
The information collected enables LUNEXA to provide branding, consulting, trademark facilitation, business advisory, marketing, design, photography, e-commerce development, startup support, and related professional services.
10. Communication
LUNEXA may communicate with Users through email, telephone, SMS, WhatsApp, or other electronic means regarding enquiries, project updates, invoices, support requests, legal notices, or service-related information.
11. Marketing Communications
With the User’s consent where required, LUNEXA may send newsletters, promotional offers, educational content, event invitations, or marketing communications, and Users may opt out at any time.
12. Legal Basis for Processing
Personal data shall be processed based on the User’s consent, contractual necessity, compliance with legal obligations, legitimate business interests, or any other lawful ground recognized under applicable law.
13. Accuracy of Information
Users are responsible for ensuring that all personal and business information submitted to LUNEXA is accurate, complete, updated, and not misleading.
14. Confidentiality
LUNEXA maintains appropriate confidentiality measures to protect all personal and business information from unauthorized disclosure, misuse, alteration, or destruction.
15.Data Security Measures
The Company implements reasonable administrative, organizational, technical, and physical safeguards including encryption, access controls, authentication mechanisms, secure servers, firewalls, and regular monitoring.
16. Sharing with Service Providers
LUNEXA may share necessary information with trusted third-party vendors, consultants, payment processors, cloud service providers, legal professionals, and technical partners strictly for providing services.
17. Government Authorities
Information may be disclosed where required by law, court order, government authority, regulatory agency, law enforcement authority, or any legally enforceable process.
18. International Data Processing
Where services require international technology providers, User information may be processed outside India subject to appropriate safeguards and applicable legal requirements.
19. Payment Information
Online payments are processed through authorized payment gateway providers, and LUNEXA does not intentionally store complete debit card, credit card, CVV, or internet banking credentials.
20. Data Retention
Personal information shall be retained only for as long as necessary to fulfil contractual, operational, legal, accounting, regulatory, dispute resolution, or legitimate business purposes.
21. User Rights
Users may request access, correction, updating, completion, deletion, withdrawal of consent, or grievance redressal regarding their personal information, subject to applicable law.
22. Withdrawal of Consent
A User may withdraw consent for processing personal data wherever legally permissible; however, such withdrawal may affect the availability or continuation of certain services.
23. Children’s Privacy
The Platform is not intended for children, and LUNEXA does not knowingly collect personal data from minors without legally valid consent wherever required.
24. Third-Party Websites
The Platform may contain links to third-party websites, applications, or services, and LUNEXA is not responsible for their privacy practices or content.
25. Data Breach Response
In the event of any personal data breach, LUNEXA shall take reasonable measures to investigate, mitigate, contain, and notify the competent authorities and affected users where required by law.
26. User Responsibilities
Users shall maintain confidentiality of their account credentials and immediately notify LUNEXA of any unauthorized access, misuse, or suspected security incident.
27. Changes to Privacy Policy
LUNEXA reserves the right to amend, modify, update, or replace this Privacy Policy at any time, and the revised version shall become effective upon publication on the Platform.
28. Governing Law
This Privacy Policy shall be governed by the laws of India, including the Digital Personal Data Protection Act, 2023, and other applicable laws.
29. Dispute Resolution
Any dispute arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts situated in Dakshina Kannada, Karnataka, unless otherwise required by applicable law.
30. Contact and Grievance Officer
Users may contact the designated Grievance Officer of LUNEXA for any privacy-related queries, complaints, requests relating to personal data, or exercise of statutory rights, and such grievances shall be addressed within the,
Email: contact@lunexa.in
Physical address : Ground Floor, Hiranya Complex, Bolwar, Puttur,
Dakshina Kannada, Karnataka 574201
